We are here to ensure that tutors provide correct answers. Once the answer is delivered, students have 14 days after answer delivery to review. Payment is not released to your tutor until the end of this 14-day period or after you directly approve the answer, whichever comes first.
If you are not satisfied with a provided answer, there are three scenarios by which to dispute an answer to a question:
- Answer delivery passed the due time
- Incomplete answer provided
- Excessive poor quality with provided proof
If you dispute an answer, your tutor will be responsible to provide a justification for the original answer and offer a settlement price for the completed work.
If you accept the tutor settlement price, the difference between your original price and settlement price will be credited to your StudyGate wallet. If you reject the tutor settlement price, the dispute will be submitted to StudyGate for resolution.
StudyGate has full discretion to determine eligibility for refunds for answers that a student disputes. Our review team will look at your tutoring session closely to determine whether or not the tutor provided quality answers.
If your dispute results in a refund, we offer two repayment options:
- Refund to your StudyGate wallet, including service fees.
- Refund to your original payment method, minus the cost of service fees.
Please note that online tutoring sessions are not eligible for dispute protection.